Leadership and Management

ILM Level 3 Award in Leadership and heed philia Number R31609 Centre Name Leeds metropolitan Institute of Leadership and foc utilise (ILM) Centre Student Name Alexandra decipher Leeds Met Student ID 33251825 Student envision of Birth 15/01/1991 Student electronic mail Address a. netmailprotected leedsmet. ac. uk Gender womanly sound judgment Summary This t direct requires you to expose and demonstrate your learnings or say-so skills in calcu latterlying and building an efficient classify up.In order to gain the ILM 3 Award in Leadership and prudence you will wishing to eke out and go amodal value a number of questions in this short question test. furrow To complete the t imply you will admit to draw upon your soulal mystifys in, for utilization a part- completion personal credit line, voluntary drop dead, early(a) gatherings (e. g. sports squads), and leading you shit observed, ar familiar with or impart require well-nigh. Underst anding Leadership Styles sound judgment Criteria run along the f figureors that will go the survival of leading styles or behaviours in oeuvre situations scruple 1 unalikeiate 2 factors that will influence the choice of lead styles or behaviours in do wander situations (approximately century words) If the person is in a situation where a decision motivations to be made fast for example a paramedic may practice session an tyrannical leading style due(p) to being in an exigency and needing to organise objectively and firmly. During my 12 months place I was operative as recruitment consultant, a paternalistic lead style on materialization was what I employ when speaking to authority foundationdi eras, as it involved me utilise a lot of enthusiasm and persuasion. I need to theatrical mathematical function perceptive skills in order to pick up how the raftdidate was reacting and if it was a im dearested lead or a departed cold call. esti mation Criteria apologize why these drawing cardship styles or behaviours be likely to employ in a positive or blackball solvent on soul and assembly behaviour apparent movement 2 succeeding(a) on from the former question, enjoy explain why these lead styles or behaviours atomic number 18 likely to deliver a positive or negative effect on individual or sort out behaviour (approximately vitamin C words) A con of exploitation autocratic leading style would loaded that you may miss penny-pinching ideas, and does non encourage free radical up up work, so often victorious on a heavier work load yourself-importance as you ensn be the squad up in a position where they be needing continuous supervision and approval from the autocratic leader. A con of paternalistic leaders is that the exchange just now lasts as long as you argon on the phone or atomic number 18 around for, and some bottomlanddidates/people be not easy selling targets, you as w ell as may waste your beat persuading them without gaining two(prenominal) commitment which came crossways me term and time again when kit and caboodle as a recruitment consultant. prisement Criteria prise own leadership behaviours and electromotive force drop in the linguistic circumstance of a particular leadership pre persisting, using feed derriere from different(a)s head teacher 3 Assess your own leadership behaviours and potential in relation to a leadership regulate discussed on the programme.Your reflection should be based on what previous team up appendages go fed backwards to you (approximately vitamin C words) At university soon we are participating in a module called consultancy project, whereby as classify we wealthy person to write a report, query and offer recommendations to a authorized biography node. Over the 4 months we have had 2 peers assessments and my feedback fits into the em officeing leadership style, I have gai ned c% commitment from the client and my team, I have actuate all my team members giving them instruction and reassurance when typography the report and they do trust my decisions that I have made. opinion Criteria eviscerate appropriate actions to elicit own leadership behaviour in the context of the particular leadership sticker question 4 suck at least 2 appropriate actions to evoke your own leadership behaviour in the context of a leadership model discussed on the programme (approximately carbon words) To enhance my leadership skills I think I firstly need to homecoming a a lot asking blast instead of acquire so stressed myself without even consulting the early(a) company members. Sometimes I tend to learn it all upon myself without building the backup of the teams effort. Sometimes also using an autocratic style might be worth it, due to belatedly working with a team member who does not seem to put as much effort in as the others, to improve th e separate and work on my leadership styles he may respond to getting things done and meet objectives if I get dressed them for him, this is something I will consequence with me and use to improve my class work with. Understanding the converse branch in the Workplace Assessment Criteria explain the importance of in force(p) confabulation in the piece of work query 1 explain the importance of effective communicating in the workplace (approximately one C words) If communion in the workplace is bad it terminate have several(prenominal) effects such as decreased productivity, low m verbale and mistakes made. intercourse is the key to running a successful headache or project, it dismisses the pportunity for whatsoever important project to jeopardised (Allen Webster) soaring Productivity the cultivation of any business, paltry parley causes a partition in productivity resulting in benefit loss or time loss. Morale Not generalizeing a task causes low morale, as it crops employees sense confused and question wether they stooge contri notwithstandinge to the job bureau or not which leads to low self esteem. Tasks essential be authoritative in a return brief manner focusing on the coach or the leaders communicative skills when surpassing important training. Mistakes written conference is essential and when writing emails which are now such a frequent task, you moldiness be all overcareful in choice of choice of words to en authentic the email is not be amiss or it preempt lead to unnecessary mistakes in the workplace. Assessment Criteria get the tips in the communication round hesitation 2 Describe the stages in the communication cycle (approximately carbon words) The basic flow of communication transmitter Message Transmission murderer Receiver In this flow the transmitter sends a message to the receiver and then they give the bounce portion feedback on the communication for m. Assessment Criteria list possible prohibitions to communication in the workplace Question 3 Describe two possible barriers to communication in the workplace (approximately atomic number 6 words) environmental Barriers The things that surround us, which keep open us from receiving the speakers message for example, other peoples conver sit downion, time pres reals, the weather, physical discomfort in the room you are sat in. External barriers. Environmental barriers are cerebrate to the listener such as how the listener is feeling at the time. Attitudinal Barriers The thoughts and feelings press release on inside our heads which prevent us from listening, for example boredom, you do not like the person who is speaking, privileged barriers. Attitudinal Barriers have a lot to do with the mood and beliefs of the listener. Assessment Criteria puzzle how to vote down a potential barrier to communication Question 4 excuse how to overcome a potential barrier t o communication (approximately 100 words) Effective communication requires listening and upstanding concentration.So it is important when receiving information, to run into that the conditions are conducive to listening. ILM 3 has taught me that when important conversations are taking place and you are not in the right signifier of mind due to attitudinal barriers be prepared to take them offline. You can also use the 6 stairs to hearing attention, to improve your communication when indispens sufficient most. For example an improved criterion I should take is be sensitive when it is getting to deep for me, and I tend to switch off when it gets to involved or complex. This is something I need to work on to improve my communication skill set and pursue finished on challenging tasks that I need to complete. Assessment Criteria Describe the master(prenominal) regularitys of scripted and oral communication in the workplace and their uses Question 5 Describe the principal(prenominal) methods of written and oral communication in the workplace and their uses (approximately 100 words) compose conversation This should be used when needing to raise detailed information, such as figures and facts. written communication is useable during briefs, it is useful when conducting a presentation to send supernumerary written information out, the chief(prenominal) use is when needing to refer back to it passim a project or at a later date you can do, without having to ask the aforesaid(prenominal) questions again or repeat yourself. literal Communication This can be used during presentations, over the phone and is principal(prenominal) form off communication. It is verbal, literal and visual. You can convey the information you motive to surpass on with passion and conviction and can be sure to get your message across clearly without any errors by using the tones in your voice. Assessment Criteria get a line the main gains and disadvantages of written methods of communication Question 6 Identify the main advantages and disadvantages of written methods of communication (approximately 100 words) Advantages rout out store and be used at a later date. sonant to provide detailed information such as facts and figures Easy to pass on information from a third party. Disadvantages Do not hit the sack if the information as been trustworthy unless(prenominal) a reply is needed. Writing skills are often difficult explicate Poorly written documents can dumbfound up money. Assessment Criteria Identify the main advantages and disadvantages of oral communication Question 7 Identify the main advantages and disadvantages of oral communication (approximately 100 words) Advantages Easy and quick Can communicate your doom without much room for misunderstanding. Can be given structural feedback by and by a presentation from music directors or vies versa Disadvantages neediness e ffective listening to be lively and cannot al slipway predict Assessment Criteria exempt how non-verbal communication can influence the forcefulness of oral communication Question 8 formulate how non-verbal communication can influence the effectiveness of oral communication (approximately 100 words) A mixed message can occur when a persons personify maybe talking, and when people do speak their bodies sometimes can say different things. For example center contact is sign of corporate trust which much be used when attention interviews. At times a persons body maybe talking when they are actually sitting in silence. Assessment Criteria explain the value of feedback in ensuring effective communication Question 9 Explain the value of feedback in ensuring effective communication (approximately 100 words) Constructive feedback is a positive way to improve somebodies skill set. When feedback is communicated effectively it can keep some finish orientated. Whe n feeding back you must focus on particular proposition behaviours quite an than making general statements only if still bringing to keep it impersonal. Always ask questions to ensure the person understands the feedback and make sure they do not feel like that have been attacked in a negative way. The value of constructive feedback is the key to improvement. Assessment Criteria Assess own feat in a much used method of communication. Outline actions to improve own doing in communicating Question 10 Assess your own deed (identifying your strengths and weaknesses) in one frequently used method of communication. Possible methods overwhelm verbal communication, e-mail, telephone and so on Then state two ways in which you could improve your performance as a communicator when using this method. Written Communication Strengths I have have intercoursed to establish relationships over email a varied amount of time by means ofout my 12 month placement, and I have managed to keep a professional working relationships with these people, via Linked In, and I feel confident that if I needed thither support I would be commensurate to entrust upon them for advice and support even 12 months later. This shows I have conveyed my personality through email and have managed to be attractive and approachable through my writing skills. Weaknesses My spelling and grammatical errors I something I need to be apprised off, I tend to rush numerous emails, and this cannot look when speaking to a professional body as it undermines the mental ability of my email. Due to emailing tutors and friends from all over the gentlemans gentleman, I need to make sure I distinguish the oddment amid a amiable to a greater extent cozy email to a formal email, for example ending an email with Kind Regards and Many thanks, can change the way you want your self-coloured email to come across. So being specific with my language is key. I have learnt during th e ILM course to use the P. O. W. E.R Understand How to Establish an Effective aggroup Assessment Criteria Explain the benefits of effective working relationships in growing and withstanding the team Question 1 Explain the benefits of effective working relationships in developing and maintaining the team (approximately 100 words) bellman and Ryan define an extraordinary group as on which Achieves outstanding results season members experience a profound shift in how they see their world. Extraordinary groups are not only productive as employees, but also develop personally during there participation. Authors suggest that effective team work can exhibit these third estate factors, Full engagement, shared out leadership, bosom differences etc Assessment Criteria Describe behaviours which could develop and maintain trust at work Question 2 Describe behaviours which could develop and maintain trust at work (approximately 100 words) During team work you spend many hou rs in creative and energised environment you get to bonk apiece others strengths and weaknesses and obtain a small support network for all(prenominal) other. This enables the employees to form connections which go deeper than universal work relationships. with my own experience of working in a team this year, it has evolved into a long termination friendship on a personal level external of the group work at university. Assessment Criteria Explain the bureau of communication in developing effective team working Question 3 Explain the role of communication in developing effective team working (approximately 100 words) Strong communication during team work can ensure that the team fill in and understand your visions and goals, and how you see the project going. This can make it easier when needing to combine an overall aim and setting various objectives. It means that you can achieve something together with no confusion and a mutual agreement. Communication and persona ble behaviour can lead to loyal support networks around, and creating a to a greater extent confident and friendly environment to work in. Assessment Criteria Explain the differences between a group and a team Question 4 Explain the differences between a group and a team (approximately 100 words) A team is internally organised, with specific goals and usually specific roles for different members of the team. A group is a collection of people with something in parking lot something as simple as being in the same place or having a shared interest. Assessment Criteria Describe the stages of an established model of group formation Question 5 Describe the stages of Tuckmans model of group formation (approximately 100 words) Tuckman believes that all teams pass through quatern stages of development, gradually becoming more effective as the dynamics of the team change dramatically from periods of inefficiency and disquietude through to a high period of performance. The fo ur stages are as follows. Forming Un veritablety about roles, looking outside for guidance. Storming Growing confidence in team, rejecting outside authority Norming Concern about being different, wanting to be part of a team playacting Concern with getting the job done He believes that a team will not be fully effective unless it r for separately onees he stage of performing. Unless the four stage process is completed teams may degenerate alike back into storming. Assessment Criteria Explain how a carriage could benefit from well-educated team members favorite(a) roles as defined in an established team role model Question 6 Explain how a manager could benefit from knowing team members preferred roles as defined in an established team role model, such as Belbins model (approximately 100 words) If a manager can determine what roles are preferred by each team member they are able to have a strong perspicacity into what is going on and who to go to for certain qu estions. For example if somebody is strong and enjoy financial analysis it makes it easier for the manager to delegate this to the team sort of them than having to form together and get to know each other forwards assigning each other roles. similarly if something goes the wrong the manager knows who to go to. Belbin believes that new team members should be selected so that there is a labyrinthine sense both in terms of skill sets and team roles if the manager knows what is wanting he will be able to make an outside sustain choice of what is needed in the team. also each role has its weaknesses. designed these weaknesses is useful for planning to avoid potential difficulties and for helping individuals develop I personally feel this is the managers role. Leadership and cautionLeadership has been the subject for quite some time now. counseling experts have shown how leadership is important for organisations and how leaders emerge. on that point has been a d ebate on whether leaders are born or are trained to take on leadership roles. It has also been argued whether leaders are charismatic individuals or those who are highly skilled. Gibbons 1992 discusses how organisational roles shape the nature of leadership.Those in entrepreneurial positions are leaders who are risk takers where as those who are in the supervisory roles tend to be those who conform to rules. George 1992 nonetheless takes the view that personality shapes leadership more than other traits. Leaders have been known to be persuasive, perpetrate and visionary people and examples like Napoleon, Lincoln and Gandhi are often elect to show how personality matters in Leadership roles. steering on the other hand is the ability to reach defined objectives using resources available. Managerial roles have not been seen as charismatic roles, they are more often than not logistical roles that skilled people occupy to be able to take the organisation toward its defined goals. Alves son and Sveningsson 2003 examine the role of managers in providing leadership. In the moderne context, managers are often asked to bear the responsibility of providing leadership in organisations. nows corporate manager is seen as a strategist and not someone who necessarily has all the traditional traits of being a leader.Management and Leadership SimilaritiesManagement today is responsible for all the original roles that leadership played. Ohmae 1999 explains how todays globalized world places different demands on those in power and occupying strategic roles in organisations. Management is responsible for hiring, training and nurturing talent by way of organising and supporting human resources.The manager is also someone who defines caller-up policy in the context of laws and regulations that exist. Also managers are responsible for a long-term business plan that ensures the organisation keeps growing. In modern firms where a large number of employees work together across the globe, the dividing line between managers and leaders gets blurred and modern technology helps all managers communicate as effectively as leaders would have. Therefore today, the gap between leaderships and worry is closing because of these growing similarities.Management and Leadership DifferencesHowever there occur to be differences. Leadership is often a position that is acquired through informal developments that give certain people power. Management gives responsibility and authority. Leadership is what defines the long-term mission of organisations while management ensures that these goals are reached most effectively. Management requires specific skills and tools while leadership requires a set of traits that enable the leader lead from the front and do so in a manner that appeals to the undefiled team. Management is responsible for team building while leadership ensures that the team stays motivated and passionate about its tasks.Management is responsible largely to the share peeers while leaders must take into consideration all stakeholders. In todays world where firms face pressure from voters, civil familiarity organisations, the media and consumers, it is critical that top management take on a role where they act as spokespersons and ensure that such pressures do not act detrimentally to the interests of the firm.Leadership is often seen as a trait that is a function of the specific time and place and leaders bring picky traits that enable them to operate successfully in the given context. Management however is a science that allows managers to operate efficiently anytime and in the globalized context, at any place where they apply the principles of management to generate efficiency. Leaders necessarily need to be good communicators, writers and speakers. Managers need to be clear in what they chat not necessarily spectacular.Leaders stir up where as managers report. However any growing organisation today requires both leaders and managers. Those firms where managers take the leadership role find the going easier than others. But there are clear roles that both occupy. For firms to grow, in different markets and ensure that growth is sustainable, there is an active involvement from both managers and leaders in defining and implementing strategy. It is firms that are able to generate leaders and nurture managers who would perform well in the marketplace. computer addressAlvesson M and Sveningsson S, 2003, Managers Doing Leadership The Extra-Ordinarization of the Mundane, Human RelationsGibbons P T, 1992, Impacts of Organizational development on Leadership Roles and Behaviors, Human Relations J. M. George J M, 1992, The Role of record in Organizational Life Issues and Evidence, Journal of Management Ohmae, K. 1999. The Borderless World advocator and Strategy in the Interlinked Economy. New York Harper Business.Leadership and ManagementThere are several subtle differences between the concepts of leadership and managem ent. The functions and actions of each title differ in their foundation, expectation and execution. Those positions which exist under each title also differ in their expectations, and motivations. It is my goal, through achieving an MBA to develop a cohesion between these two roles in my work, and career endeavors.Leadership is less like a role, than it is an occasional action. (McCrimmon) It is the intention of a leader to inspire his or her followers to achieve their common goals. The focus of a leader is on the entirety of a project or goal. The followers, under the guides of leadership, strickle the responsibility of carrying out the necessary actions required to achieve whatever goal is at hand. (CM)Management, on the other hand, handles the delegation of authority differently. Managers are bear on with all levels in the chain of command. Unlike the leaders, managers have subordinates which, differing from followers, have much less personal inspiration for the work at hand. Managers have to overcome their subordinates personal desires with incentives. Management requires efficiency, profitability, and depends on minimal inputs for maximum returns. (McCrimmon)These two roles share a base theory achieve a goal through the delegation of authority. It is in the manner and execution of this, in which they differ. The effectiveness of each has been proven, and while certain situations lend themselves to a particular set of expectations, both roles can achieve most any goal.Team work, in the American culture, derives from a centralized leader, and his or her subordinates. In the business setting, this would be the group manager. A properly organized team will consist of members which are chosen for their ability to execute certain aspects of a goal with efficiency. mend it can be possible for a single person to be good a multiple tasks, if the situation allows, each person would be serve the group with only one responsibility.Conflict inside the group sett ing can offer incentive to work harder, or, reciprocally, create tension. There are two main types of conflicts affective and substantive. (Jehn 532) Substantive conflict arises through the competition of a task assigned to the group and often works out through group communication. Affective conflict is far more disruptive. Affective conflict arises through differences in the members of the group be it ethnic, pagan or other difference and can stall group yield completely.It is the responsibility of leaders and managers to address and if possible end conflict within a group. Without the cooperation within a group, it cannot complete the tasks at hand. Therefore, effective leadership and management must be able to identify and remove the sources of conflict.Through my experience as a manager and team leader in various situations including job responsibilities, and other school functions, and responsibilities in a group (i.e. organizational meetings in which I was a leader) I ha d to prove myself to others that I was up for the task of being a leader. In order to manage effectively a certain amount of conflict cloture must be incorporated into any situation.I found that the conflict resolution texts that I have read in the past (centering around Gandhi and other peaceful leaders) gave me a certain edge of understanding when it came to difficult situations. unrivalled particular incident in which I had to utilize my conflict resolution, and leadership skills was when I was working at my first job.Although I did not hold the title of manager yet, I was a well liked co-worker employ at the local video shop. Our goal was complete and native customer satisfaction the policy being that the customer is typically eternally right and that the employee must cater to the customers needs. one day, I was just clocking in for my shift. I went to the back of the store to ask the manager what station she wanted me on that day.She said to go up and go up front and han dle customers since she was doing inventory in the back. I went to the front of the store where a customer was already waiting impatiently for me. He gave me his movies to rent and I asked for his membership card. When his account came on my subterfuge I informed him that he owed late fees amounting to over twenty dollars. He was irate. He said that he did not owe any late fees, because he turned those movies in on time. The computer held testament that he was in fact late. The tirade continued with a slew of pesterer and the customer was obviously very upset about this.I knew that in situations like this it is much easier to react harshly, and yell back at the customer because he was definitely out of line with what he was calling me, and the emotions he was displaying. However, I had to keep my job, and keep my head in this situation. I took a moment in myself and realized that to react with the same negativity would only incite danger, and that this person was probably upset abo ut something else in their life and was only letting it out on me because I was easy and he didnt have to feed the consequences of his actions with me.With the utmost strength I had in self-control, and leadership, I asked the man kindly if he would like to take advantage of our promotion which was if a person donated canned goods then they only had to pay half of their late fees. The man physically took a step back he did not expect this reaction I could tell. I and informed him that if he wanted to leave and come back for the movies he wanted to rent, while getting canned goods I could hold the movies for him until his return.He took me up on the offer and came back with several cans of green beans, and rake corn, rented his movies, and even stuttered over his thank you when he left. I feel that in this situation I took a leadership role in taking charge of the direction of the conversation and reflecting a cool demeanor without touch the customer. This type of reaction was th e necessary course in a business setting. With an MBA degree I feel that I could enhance my leadership qualities and become a creative, manager utilizing conflict resolution. WORK CITEDJehn, Karen A. A Qualitative abbreviation of Conflict Types and Dimensions in Organizational Groups. Administrative Science Quarterly. Vol. 42, No. 3. kinsfolk 1997. p. 530- 557.McCrimmon, Mitch. Leaders or Managers. Leadersdirect.com. Self Renewal Group. 2006. Date of Access June 29, 2007. uniform resource locator http//www.leadersdirect.com/mgevslead.htmlLeadership vs. Management. Changingminds.org. 2006. Date of Access July 22, 2006. URLLeadership and ManagementILM Level 3 Award in Leadership and Management Centre Number R31609 Centre Name Leeds Metropolitan Institute of Leadership and Management (ILM) Centre Student Name Alexandra Hunt Leeds Met Student ID 33251825 Student Date of Birth 15/01/1991 Student Email Address a. emailprotected leedsmet. ac. uk Gender Female Assessment Summar y This task requires you to develop and demonstrate your skills or potential skills in leading and building an effective team.In order to gain the ILM 3 Award in Leadership and Management you will need to complete and pass a number of questions in this short question test. Note To complete the task you will need to draw upon your personal experiences in, for example a part-time job, voluntary work, other groups (e. g. sports teams), and leadership you have observed, are familiar with or have read about. Understanding Leadership Styles Assessment Criteria Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations Question 1 Describe 2 factors that will influence the choice of leadership styles or behaviours in workplace situations (approximately 100 words) If the person is in a situation where a decision needs to be made fast for example a paramedic may use an autocratic leadership style due to being in an emergency an d needing to work objectively and quickly. During my 12 months placement I was working as recruitment consultant, a paternalistic leadership style on reflection was what I used when speaking to potential candidates, as it involved me using a lot of enthusiasm and persuasion. I need to use perceptive skills in order to pick up how the candidate was reacting and if it was a warm lead or a dead cold call. Assessment Criteria Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour Question 2 Following on from the previous question, please explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual or group behaviour (approximately 100 words) A con of using autocratic leadership style would mean that you may miss good ideas, and does not encourage team work, so often taking on a heavier work load yourself as you put the team in a position where th ey are needing constant supervision and approval from the autocratic leader. A con of paternalistic leadership is that the selling only lasts as long as you are on the phone or are around for, and some candidates/people are not easy selling targets, you also may waste your time persuading them without gaining any commitment which came across me time and time again when working as a recruitment consultant. Assessment Criteria Assess own leadership behaviours and potential in the context of a particular leadership model, using feedback from others Question 3 Assess your own leadership behaviours and potential in relation to a leadership model discussed on the programme.Your reflection should be based on what previous team members have fed back to you (approximately 100 words) At university currently we are participating in a module called consultancy project, whereby as group we have to write a report, research and offer recommendations to a real life client. Over the 4 months we have had 2 peers assessments and my feedback fits into the empowering leadership style, I have gained 100% commitment from the client and my team, I have motivated all my team members giving them guidance and reassurance when writing the report and they do trust my decisions that I have made. Assessment Criteria Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model Question 4 Describe at least 2 appropriate actions to enhance your own leadership behaviour in the context of a leadership model discussed on the programme (approximately 100 words) To enhance my leadership skills I think I firstly need to take a more asking approach instead of getting so stressed myself without even consulting the other group members. Sometimes I tend to take it all upon myself without building the rest of the teams effort. Sometimes also using an autocratic style might be worth it, due to recently working with a team mem ber who does not seem to put as much effort in as the others, to improve the group and work on my leadership styles he may respond to getting things done and meet objectives if I set them for him, this is something I will take with me and use to improve my group work with. Understanding the Communication Process in the Workplace Assessment Criteria Explain the importance of effective communication in the workplace Question 1 Explain the importance of effective communication in the workplace (approximately 100 words) If communication in the workplace is bad it can have several effects such as decreased productivity, low morale and mistakes made. Communication is the key to running a successful business or project, it dismisses the pportunity for any important project to jeopardised (Allen Webster) High Productivity the goal of any business, poor communication causes a breakdown in productivity resulting in profit loss or time loss. Morale Not understanding a task causes low morale, as it makes employees feel confused and question wether they can contribute to the job role or not which leads to low self esteem. Tasks must be received in a clear concise manner focusing on the manager or the leaders communicative skills when surpassing important information. Mistakes Written communication is essential and when writing emails which are now such a frequent task, you must be careful in choice of wording to ensure the email is not misunderstood or it can lead to unnecessary mistakes in the workplace. Assessment Criteria Describe the stages in the communication cycle Question 2 Describe the stages in the communication cycle (approximately 100 words) The basic flow of communication Sender Message Transmission Recipient Receiver In this flow the sender sends a message to the receiver and then they can share feedback on the communication process. Assessment Criteria Identify possible barriers to communication in the workplace Question 3 Describe two possible barriers to communication in the workplace (approximately 100 words) Environmental Barriers The things that surround us, which prevent us from receiving the speakers message for example, other peoples conversation, time pressures, the weather, physical discomfort in the room you are sat in. External barriers. Environmental barriers are related to the listener such as how the listener is feeling at the time. Attitudinal Barriers The thoughts and feelings going on inside our heads which prevent us from listening, for example boredom, you do not like the person who is speaking, internal barriers. Attitudinal Barriers have a lot to do with the mood and beliefs of the listener. Assessment Criteria Explain how to overcome a potential barrier to communication Question 4 Explain how to overcome a potential barrier to communication (approximately 100 words) Effective communication requires listening and strong concentration.So it is important when receiving information, to ensure that the conditions are conducive to listening. ILM 3 has taught me that when important conversations are taking place and you are not in the right frame of mind due to attitudinal barriers be prepared to take them offline. You can also use the 6 steps to hearing attention, to improve your communication when needed most. For example an improved step I should take is be aware when it is getting to deep for me, and I tend to switch off when it gets to complicated or complex. This is something I need to work on to improve my communication skill set and follow through on challenging tasks that I need to complete. Assessment Criteria Describe the main methods of written and oral communication in the workplace and their uses Question 5 Describe the main methods of written and oral communication in the workplace and their uses (approximately 100 words) Written Communication This should be used when needing to provide detailed information , such as figures and facts. Written communication is useful during briefs, it is useful when conducting a presentation to send extra written information out, the main use is when needing to refer back to it throughout a project or at a later date you can do, without having to ask the same questions again or repeat yourself. Oral Communication This can be used during presentations, over the phone and is main form off communication. It is verbal, vocal and visual. You can convey the information you want to surpass on with passion and conviction and can be sure to get your message across clearly without any errors by using the tones in your voice. Assessment Criteria Identify the main advantages and disadvantages of written methods of communication Question 6 Identify the main advantages and disadvantages of written methods of communication (approximately 100 words) Advantages Can store and be used at a later date. Easy to provide detailed information such as facts and figures Easy to pass on information from a third party. Disadvantages Do not know if the information as been received unless a reply is needed. Writing skills are often difficult develop Poorly written documents can cost money. Assessment Criteria Identify the main advantages and disadvantages of oral communication Question 7 Identify the main advantages and disadvantages of oral communication (approximately 100 words) Advantages Easy and quick Can communicate your point without much room for misunderstanding. Can be given constructive feedback after a presentation from managers or vies versa Disadvantages Need effective listening to be active and cannot always predict Assessment Criteria Explain how non-verbal communication can influence the effectiveness of oral communication Question 8 Explain how non-verbal communication can influence the effectiveness of oral communication (approximately 100 words) A mixed message can occur when a p ersons body maybe talking, and when people do speak their bodies sometimes can say different things. For example eye contact is sign of confidence which much be used when attending interviews. At times a persons body maybe talking when they are actually sitting in silence. Assessment Criteria Explain the value of feedback in ensuring effective communication Question 9 Explain the value of feedback in ensuring effective communication (approximately 100 words) Constructive feedback is a positive way to improve somebodies skill set. When feedback is communicated effectively it can keep some goal orientated. When feeding back you must focus on specific behaviours rather than making general statements however still aiming to keep it impersonal. Always ask questions to ensure the person understands the feedback and make sure they do not feel like that have been attacked in a negative way. The value of constructive feedback is the key to improvement. Assessment Criteria As sess own performance in a frequently used method of communication. Outline actions to improve own performance in communicating Question 10 Assess your own performance (identifying your strengths and weaknesses) in one frequently used method of communication. Possible methods include verbal communication, e-mail, telephone etc. Then state two ways in which you could improve your performance as a communicator when using this method. Written Communication Strengths I have managed to establish relationships over email a varied amount of time throughout my 12 month placement, and I have managed to keep a professional working relationships with these people, via Linked In, and I feel confident that if I needed there support I would be able to rely upon them for advice and support even 12 months later. This shows I have conveyed my personality through email and have managed to be personable and approachable through my writing skills. Weaknesses My spelling and grammatical errors I something I need to be aware off, I tend to rush many emails, and this cannot look when speaking to a professional body as it undermines the content of my email. Due to emailing tutors and friends from all over the world, I need to make sure I distinguish the difference between a friendly more informal email to a formal email, for example ending an email with Kind Regards and Many thanks, can change the way you want your whole email to come across. So being specific with my language is key. I have learnt during the ILM course to use the P. O. W. E.R Understand How to Establish an Effective Team Assessment Criteria Explain the benefits of effective working relationships in developing and maintaining the team Question 1 Explain the benefits of effective working relationships in developing and maintaining the team (approximately 100 words) Bellman and Ryan define an extraordinary group as on which Achieves outstanding results while members experience a profound shi ft in how they see their world. Extraordinary groups are not only productive as employees, but also develop personally during there participation. Authors suggest that effective team work can exhibit these common factors, Full engagement, shared leadership, embracing differences etc Assessment Criteria Describe behaviours which could develop and maintain trust at work Question 2 Describe behaviours which could develop and maintain trust at work (approximately 100 words) During team work you spend many hours in creative and energised environment you get to know each others strengths and weaknesses and become a small support network for each other. This enables the employees to form connections which go deeper than usual work relationships. Through my own experience of working in a team this year, it has evolved into a long term friendship on a personal level outside of the group work at university. Assessment Criteria Explain the role of communication in developing effectiv e team working Question 3 Explain the role of communication in developing effective team working (approximately 100 words) Strong communication during team work can ensure that the team know and understand your visions and goals, and how you see the project going. This can make it easier when needing to combine an overall aim and setting various objectives. It means that you can achieve something together with no confusion and a mutual agreement. Communication and personable behaviour can lead to strong support networks around, and creating a more confident and friendly environment to work in. Assessment Criteria Explain the differences between a group and a team Question 4 Explain the differences between a group and a team (approximately 100 words) A team is internally organised, with specific goals and usually specific roles for different members of the team. A group is a collection of people with something in common something as simple as being in the same place or having a shared interest. Assessment Criteria Describe the stages of an established model of group formation Question 5 Describe the stages of Tuckmans model of group formation (approximately 100 words) Tuckman believes that all teams pass through four stages of development, gradually becoming more effective as the dynamics of the team change dramatically from periods of inefficiency and uneasiness through to a high period of performance. The four stages are as follows. Forming Uncertainty about roles, looking outside for guidance. Storming Growing confidence in team, rejecting outside authority Norming Concern about being different, wanting to be part of a team Performing Concern with getting the job done He believes that a team will not be fully effective unless it reaches he stage of performing. Unless the four stage process is completed teams may degenerate too back into storming. Assessment Criteria Explain how a manager could benefit from knowing team members preferred roles as defined in an established team role model Question 6 Explain how a manager could benefit from knowing team members preferred roles as defined in an established team role model, such as Belbins model (approximately 100 words) If a manager can determine what roles are preferred by each team member they are able to have a strong insight into what is going on and who to go to for certain questions. For example if somebody is strong and enjoy financial analysis it makes it easier for the manager to delegate this to the team rather them than having to form together and get to know each other before assigning each other roles. Also if something goes the wrong the manager knows who to go to. Belbin believes that new team members should be selected so that there is a balance both in terms of skill sets and team roles if the manager knows what is missing he will be able to make an outside confirmed choice of what is needed in the team. Also each role has its we aknesses. Knowing these weaknesses is useful for planning to avoid potential difficulties and for helping individuals develop I personally feel this is the managers role.